Règlement de la boutique en ligne
1. General provisions
General provisions; parties to the transaction; subject of the transaction
1. Online store operating at www.splot.me (hereinafter referred to as: SPLOT online store), is run by Sikorski Supreme Furniture Sp. z o. o limited partnership with headquarters in Lublin at ul. Ul. Frezerów 3, entered into the National Court Register kept by the District Court for capital city of Warsaw, XII Commercial Division of the National Court Register under no. KRS 0000506546, NIP: 7010422752, REGON: 147212952. (hereinafter referred to as "SSF" or the "Company").
2. Contact details of the entrepreneur, enabling the Buyer to contact the Seller:
1) address: Doliwo 30, 08-140 Mordy;
2) telephone and / or fax number: tel.: +48 534 761 738;
3) e-mail address: Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser..
3. For the successful placement of an order in the SPLOT online store, a device enabling browsing websites is necessary, as well as a mouse and keyboard or another device enabling the correct filling of electronic forms.
4. Prices of all goods visible in the SPLOT online store are gross prices (including VAT if applicable) and are expressed in Polish zlotys or in euro (on subpages other than the Polish-language website). Deviations from the principle of the Polish currency are clearly marked. In the event of a legally binding entry by Poland to the so-called Euro zone, prices on the website of the SPLOT online store will be expressed during the transitional period both in Polish zlotys and in euro, and after the transition period - in euro. In the event of doubts as to whether the price of the goods is expressed in Polish zlotys or in Euro, until Poland's legally binding entry into the so-called Euro zone, unless it is clearly indicated that the price is expressed in Euro, it should be understood that the price is expressed in Polish zlotys. Differences in the prices of goods resulting from their conversion from EUR to PLN or vice versa may result, inter alia, from differences in the prices of transporting goods outside the territory of the Republic of Poland.
5. Prices shown on the website of the SPLOT online store, as well as the descriptions of the goods, constitute only commercial information and not to be considered an offer within the meaning of the Civil Code. They become binding - for the purposes of concluding a specific contract - only upon confirmation of the order being accepted by the Seller.
6. The price given for each product is valid until stocks are exhausted.
7. The prices given for each product include the cost of transport without bringing it up. Delivery costs with bringing the products up will be priced individually.
8. The Seller reserves the right to change the prices of goods presented on the website of the SPLOT online store, posting information about new goods, carrying out and canceling promotional campaigns on the Store's websites, or introducing changes to them.
9. The seller will make every effort to ensure that the goods presented on the website of the SPLOT online store coincide with the current stock levels of the Seller. If all or part of the goods covered by the order is unavailable, the Seller shall immediately notify the Buyer. The Seller may be released from the obligation by performing a substitute performance of the same quality and purpose and for the same price, informing the Buyer in writing about their right not to accept this service and withdraw from the contract, returning the goods at the Seller's expense (Article 12 para. 3 of the Act of 2 February 2000 on the protection of certain consumer rights and on liability for damage caused by a dangerous product, Journal of Laws No. 22, item 271). If the Seller is unable to perform the service due to the unavailability of the goods, the Seller shall immediately, but at the latest within thirty days from the conclusion of the contract (in accordance with § 2 para. 3 of these Terms and Conditions), notify the Buyer about it and refund the Buyer the entire sum of money received from them.
10. In the case of promotional sales and sales for which a limited number of goods is intended, the conclusion of orders or their implementation will take place in the order in which confirmed orders are received for these goods, until the stocks covered by this form of sale are exhausted. In the case referred to in this paragraph, the Seller reserves the right to determine a different order of concluding transactions or their implementation, and the Seller reserves the right to introduce other specific conditions relating to the conclusion or execution of the transaction. The Seller informs about the deviations from the principle of universality, referred to in the second sentence of this paragraph, on the Store's website.
11. Placing an order in the SPLOT online store means full acceptance of these Terms and Conditions.
12. Telephone calls as well as electronic and paper correspondence conducted in connection with the activities of the SPLOT online store can be recorded and archived. Disclosure of any details resulting from these conversations or correspondence is unacceptable, unless with the express consent of the sender and the addressee or when it is necessary due to a claim pursued by the company running the Online Store, in particular against the addressee or sender, or when it is necessary due to on a legal provision and at the request of a state authority authorized to do so.
2. Transaction
1. Orders in the SPLOT online store can be made by filling in the appropriate forms on the store's website.
2. When placing an order, the Buyer is obliged to provide correct personal data: name and surname, exact address of residence and delivery, e-mail address and phone number.
3. After the electronic message confirming the receipt of the order, the acceptance of the order for execution will be confirmed by the Seller via phone or e-mail. Upon confirmation of the order acceptance by the Seller, the contract is considered to be concluded.
4. The Seller shall confirm the conclusion of the contract by providing the Buyer via e-mail with the information referred to in art. 12 para. 1 of the Act of 30/05/2014 - on consumer rights (i.e. Journal of Laws 2017, item 683).
5. The information contained in the confirmation referred to in § 2 para. 4 of the Terms and Conditions constitute an integral part of a distance or off-premises contract and may be changed only with the express consent of the parties.
6. The Seller provides the confirmation (referred to in § 2 para. 4 and 5 of the Terms and Conditions) to the Buyer who is a consumer:
- in the case of a distance contract - recorded on a durable medium.
7. The order fulfilment procedure begins without undue delay after the conclusion of the contract.
3. Payment
1. In SPLOT online store you can make payments
1) by transfer to a bank account,
2) via przelewy 24
3) via paypal
4) in installments
2. Transfer to a bank account - the Buyer makes the payment by transferring money using the PayU system (using payment cards), traditional transfer or online transfer. When using this form of payment, the Buyer does not incur any additional costs. Execution of the order begins immediately after the conclusion of the contract and the crediting of the PayU account.
3. The moment of payment is considered to be the moment the funds are credited to the account of SPLOT (in the case of payment by bank transfer).
4. Delivery
1. The ordered goods are delivered on the territory of the European Union. Shipment of goods outside the European Union is possible only at the individual request of the customer and is additionally priced.
2. The time of shipment of goods is marked on the website of the SPLOT online store and is from 48 to 72 hours. The Seller will make every effort to ensure that the goods are delivered within the time specified in the product card in the online store. If it is not possible to deliver the goods within the above-mentioned time, the Buyer will be immediately informed by the Operator of the SPLOT online store.
3. The delivery of goods is carried out using an insured shipment in cooperation with a courier or shipping company selected by the Seller. The Seller reserves the right to change the courier or shipping company, also after concluding a contract with the Buyer.
4. When the goods are handed over to a courier or shipping company, the Buyer is notified of this fact with an e-mail or using the number provided in the order. The Buyer can track the status of their order via the "My Account" page, which is an integral part of the SPLOT online store, and via the link in the e-mail confirming the order.
5. The Buyer can also pick up the ordered goods in person at the SSF's premises after agreeing on such a method of delivery.
6. The Buyer is obliged to assess the condition of the goods and their compliance with the order at the time of delivery by the courier and in his presence. In the event of damage to the goods, a complaint report should be prepared in the presence of the courier (the courier must have a form of this report) containing a description of the damage. The goods being complained about should be returned to the courier together with the sales invoice. The cost of transport is borne by the Seller. When the goods are back in the SPLOT online store's warehouse and the legitimacy of the complaint is be confirmed, after the goods are replaced with new ones, they are sent to the Buyer at the Seller's expense.
7. In the event of damage to the goods at a later date, follow the complaint procedure described in § 6 of these Terms and Conditions, entitled "Complaints and returns".
8. Upon receipt of the goods, the Buyer is obliged to confirm their receipt. From now on, the goods become the property of the Buyer.
5. Withdrawal from the contract
1. Pursuant to the Act of 30 May 2014 - on consumer rights (i.e. Journal of Laws 2017, item 683). The Buyer who is a consumer who has concluded a distance or off-premises contract has the right to withdraw from the concluded sales contract within 14 (fourteen) days from the date of delivery of the goods to them without giving any reason.
2. In the event of exercising the right referred to in the preceding paragraph, the Buyer is obliged to inform the Seller about it by submitting a declaration of withdrawal on the form provided to them by the Seller, which may be sent by post to the following address: Complaints Department Doliwo 30, 08-140 Mordy; they can also do it using the electronic withdrawal form sent to the address Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser.. The declaration of withdrawal from the contract submitted after the deadline referred to in the first paragraph of this paragraph has no legal effects. Article 61 of the Civil Code is applied directly.
3. The declaration of withdrawal from the contract form (Annex 2 to these Terms and Conditions) and information on the exercise of the right to withdraw from the contract (Annex 1 to these Terms and Conditions) are provided to the Buyer in paper form (in the documentation attached to the shipment) and in electronic form (in an attachment to electronic correspondence confirming the acceptance of the order for execution).
4. If the Buyer submits a declaration of withdrawal by electronic means via the electronic withdrawal form, the Seller will immediately send a confirmation of receipt of the declaration of withdrawal from the contract (on a durable data carrier within the meaning of Article 2 subparagraph 4 of the Act of 30/05/2014 - on rights the consumer (i.e. Journal of Laws 2017, item 683).
5. The goods returned in connection with the withdrawal from the contract must be complete and packed in the original packaging (with full equipment and accessories constituting its integral part, if such were attached to the goods) and must not bear any traces of use. The original sales document and the completed and signed product return form must be attached to the returned goods. The documents should be stuck on the outside of the package so that the Seller has access to them without opening the package.
6. The cost of returning the goods, except for the situation referred to in art. 33 and art. 34 para. 2 of the Act of 30/05/2014 - on consumer rights (i.e. Journal of Laws of 2017, item 683) shall be borne by the Seller. The Buyer is obliged to properly (at least in a secured manner upon delivery by the Seller) secure the returned goods so as to prevent their damage in transport (direct cost of returning the goods - in accordance with Article 34 (2) of the Act of 30/05/2014 - on rights the consumer (i.e. Journal of Laws 2017, item 683).
7. The Buyer is obliged to return the items immediately, but not later than within 14 days from the date on which they withdrew from the contract. The seller may stipulate that in the event of withdrawal from the contract, the item to be returned will be collected by them or a person authorized by them.
8. If the delivered goods do not meet the conditions specified in paragraph 5 above, in particular, it is incomplete or shows any signs of use, the Seller reserves the right to refuse to accept the shipment or to reduce the amount returned by the equivalent of the damaged goods.
9. In the event of withdrawal from the contract, all payments made by the Buyer, including delivery costs, will be transferred to the Buyer's bank account immediately, but not later than within 14 days from the date of receipt by the Seller of the Buyer's statement on withdrawal from the contract and delivery of the goods to the Seller.
10. The Seller declares that the reimbursement of the payment referred to in § 5 para. 9 of the Terms and Conditions will be realized using the same method of payment as used by the Buyer. The Seller, in agreement with the Buyer, may agree on a different method of return, which will not involve the Buyer having to bear additional costs.
11. The Seller may withhold the reimbursement of payments received from the Buyer until the goods are received back from the Buyer, whichever occurs first. The Seller's right indicated in the first sentence of this paragraph shall not apply in a situation where the Seller has offered the Buyer to collect the goods.
12. After receiving and accepting the goods, SPLOT will issue the Buyer a correcting invoice, which will be sent back to the Buyer's address.
13. The seller declares that the goods and services provided by them have not been included in art. 38 of the Act of 30/05/2014 - on consumer rights (i.e. Journal of Laws 2017, item 683).
14. By concluding the contract, the Buyer confirms that they have read the content of these Terms and Conditions, including that they have been notified of the right to withdraw from the concluded sales contract within 14 days from the date of delivery of the goods.
6. Complaints and returns
1. If, after the ownership of the goods has been transferred to the Buyer, the Buyer finds that the goods have physical or legal defects, the Buyer may:
1) if they are a consumer (within the meaning of Article 221 § 1 of the Civil Code) - submit a complaint to the Seller under the warranty for defects,
2) if they are not a consumer - submit a complaint to the Seller under the warranty for defects.
2. In the event of mechanical damage arising during delivery or in the event of a complaint being filed with the Seller, the Buyer should send information about this fact by letter or by e-mail to the following address: Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser.. and call the Store regarding this matter. The notification should specify the defect that the Buyer believes the goods have and, if possible, document the defect. The seller will respond to the notification within 14 days from receiving the notification.
3. Transport of the advertised goods under the warranty is carried out at the expense of the Seller via a courier company chosen by them, unless the Seller has informed that the goods will be picked up by them or a person authorized by them. Sikorski Supreme Furniture Sp. z o.o. limited partnership with headquarters in Lublin at ul. Ul. Frezerów 3 does not accept COD parcels.
4. Complaints related to the on-line service (e.g. incorrectly calculated delivery costs or incorrect goods in the basket) can be submitted during the telephone confirmation of the order by the consultant.
5. When collecting the parcel, the Buyer is obliged to acknowledge its receipt in the presence of the courier with a note that the parcel was delivered undamaged or that the parcel shows signs of damage with a description of the damage.
6. The Seller is liable under the warranty for physical or legal defects of the goods sold only if it is found within two years from the delivery of the goods to the Buyer (referred to in § 6 para. 1 subparagraphs 1-2 of the Terms and Conditions), in accordance with Art. 568 § 1-5 of the Civil Code, the Buyer referred to in § 6 para. 1 subparagraph 2 of the Terms and Conditions loses the rights specified in Art. 568 § 1-5 of the Civil Code, if they do not notify the Seller about this fact immediately after finding the defect (Art. 563 § 1-2 and Art. 564 of the Civil Code).
7. The person responsible for managing the complaint process on behalf of the company is the Complaints Manager.
7. Final Provisions
1. Differences between the appearance of the goods presented on the website of the SPLOT online store and the appearance of the goods delivered to the Buyer, resulting from the form of presentation on the website (in particular lighting, set or restrictions resulting from photographic techniques) do not constitute grounds for a complaint about the purchased goods.
2. All goods presented on the website of the SPLOT online store and names are used for identification purposes only and may be registered trademarks.
3. Placing an order in the SPLOT online store is tantamount to consent to the storage and processing by the company Sikorski Supreme Furniture Sp. z o. o limited partnership of personal data contained in the order, in accordance with the applicable provisions of the Act of 30/05/2014 - on consumer rights (i.e. Journal of Laws 2017, item 683) GDPR.
4. Sikorski Supreme Furniture Sp. z o.o. limited partnership informs that the personal data of the Buyer who made the payment for the purchased goods is transferred to the company Sikorski Supreme Furniture Sp. z o. o limited partnership with headquarters in Lublin as the data Administrator Sikorski Supreme Furniture Sp. z o. o limited partnership , entered in the register of entrepreneurs kept by the District Court XII Commercial Division of the National Court Register under no. KRS 0000506546, NIP: 7010422752, REGON: 147212952.Transmission concerns personal data necessary to complete the payment by SPLOT.
5. Sikorski Supreme Furniture Sp. z o.o. limited partnership informs that the Buyer's personal data will be processed only for the purpose of: effective confirmation of receipt and acceptance of the order for execution and delivery of the goods to the address indicated by the Buyer, as well as obtaining from the Buyer by the Sikorski Supreme Furniture Sp. z o. o limited partnership of opinions on the quality of service in the SPLOT online store. The Buyer has the right to inspect personal data stored by Sikorski Supreme Furniture Sp. z o. o limited partnership, change or completely remove it from the system in situations permitted by applicable law.
6. Sikorski Supreme Furniture Sp. z o.o. limited partnership respects the Buyers' privacy rights. The rules of the Privacy Policy, available at <here>, indicate what information enabling personal identification may by collected by the Seller and how to use such information.
7. Sikorski Supreme Furniture Sp. z o.o. limited partnership informs that the Buyer's personal data will be processed only for the purpose of effective confirmation of receipt and acceptance of the order for execution and delivery of the goods to the address indicated by the Buyer. With the consent of the Buyer, their personal data will also be processed for the purpose of providing information materials and marketing offers in the form of a newsletter. The Buyer has the right to inspect personal data stored by Sikorski Supreme Furniture Sp. z o. o limited partnership, change or completely remove it from the system in situations permitted by applicable law.
8. In matters not covered by these Terms and Conditions, the relevant provisions of the Civil Code and the Act of 30 May 2014 - on consumer rights (i.e. Journal of Laws 2017, item 683).
9. Pursuant to Art. 8 para. 3 subparagraph 2 point b of the Act of 18 July 2002 on the provision of electronic services (i.e. Journal of Laws of 2017, item 1219) entity using the website of the SPLOT online store is obliged not to post any illegal content on this website.
10. SPLOT online store (and the company running it) is not liable for damages and harms resulting from improper operation of the server on which the Store's online platform is located; This applies in particular to the effects of errors in the operation of websites, lack of access to them and other failures, damage or disruptions in the functioning of Internet services.
11. The Administrator is not liable for damages caused by their action or omission resulting from incorrect data received by them from the Buyer.
12. These Terms and Conditions are available at <here> and in writing at the registered office of Sikorski Supreme Furniture Sp. z o. o limited partnership with its headquarters in Lublin at ul. Ul. Frezerów 3.