Shipping costs

Transport cost is calculated individually. For our friends in Switzerland and Norway customs fees and national VAT will be charged directly by the local tax authorities and need to be paid separately by the customer. Should you have further questions regarding these additional charges please contact your local tax office.

Delivery time

Our products are shipped assembled within 6-8 weeks after you place an order. The time from dispatch to delivery to your specified destination depends on both the distance from the warehouse and local regulations at the final destination. From dispatch to delivery is usually not longer than a week. For time sensitive deliveries please reach out to our customer team on Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser..

Please note that if you placed an order for products with different dispatch times the full order will be on hold until your entire order is available to be dispatched.

Standard Delivery Services

Small Parcels and Normal Parcels

SPLOT most commonly uses curbside forwarders. This service includes standard curbside delivery. Curbside delivery means that the courier will deliver your item(s) to the curb of your specified delivery address. This service does not include inside delivery, item assembly or removal of pallets and packaging. 

Our logistics partner will contact you before the delivery with a proposed delivery date and time frame. There will be an option to reschedule if the time frame is not convenient. If you are not available at the agreed time of delivery, your item may be returned to the warehouse. If your shipment has been returned to the warehouse you need to contact us at Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser.  to arrange a new shipment. An extra delivery cost may apply.

Cancellation & Order Edits

As soon as an order is received we prepare it for shipping (unless a later delivery date was requested). This results in a small window where changes to an order can be made. Make sure to reach out to us immediately at Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser., and if your order has not been processed for production  we will do our best to accommodate requests to cancel or edit whenever possible.

Return policy 

Our products are made to orderd therefore there is no possibility to return it.

Incorect od Damaged orders 

 If you believe there is an issue with your SPLOT product or if something is missing from your order, we are here to help you resolve the situation as quickly as possible!

Please start by filing a claim here and submit the following info:

  • Order number
  • Photos of the damaged item, exterior packaging and shipping label

Please hold on to all packaging and product(s) while we review your claim.

Make sure to check all packages carefully at delivery! Report any visible damages directly to the carrier before signing for the delivery. Make sure it is noted on the delivery receipt and signed by the carrier. Take pictures of visible damages to document potential issues. 

Please note: Delivered goods need to be checked for potential delivery damages within 14 days of delivery. This also includes deliveries for projects with installation date further away. Make sure to report any potential claims within this 14-day timeframe. We reserve the right to deny claims submitted beyond this limit (this does not apply to warranty claims).

Lost & Stolen Packages 

 If your tracking information shows that your package was delivered, but you have not received it, please contact our customer team at Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser. . 

 Note: we do not take responsibility for lost/missing packages that show successful delivery to the order address.