1. What is the way of receiving the goods?
    Products purchased in our store can be picked up in two ways:
    1. Personal collection in
    or,
    2. By order, which we deliver directly to the address indicated in the order form.
  2. What is the waiting time for my order to be processed?
    We deliver shipments every working day. We ship the goods in stock no later than 3 days after the payment is credited to our account. Custom-made goods are shipped within the order fulfillment date indicated next to each product.
  3. Can I set a different delivery date because, for example, I will not be there on the delivery date?
    YES. It is enough to inform us about this fact by sending an e-mail to the following e-mail address: Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser. or by contacting us by phone at: +48 534 761 738
  4. What is the waiting time for products marked with the slogan "on order":
    The maximum order processing time for such products is 6-8 weeks, as stated in the "Guarantee" text. This time is often much shorter. Please contact our store to determine the waiting time for the selected product. Contact details for the store - email address: Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser. .pl, phone number: +48 534 761 738
  5. If I place two separate orders, can I receive them in one shipment to minimize delivery costs?
    YES. Of course, this is possible if, on the day the second order is placed, the previous order has not yet been shipped to you.
  6. What are the total costs of the order placed?
    The total cost of the order consists of the product price + transport costs. SHIPPING COSTS ARE SET INDIVIDUALLY.
  7. What are the costs of transporting the product to the indicated address?
  8. Do you deliver goods outside of Poland?
    YES. Of course, we realize such orders, then the transport costs are calculated individually.
    For our customers in Switzerland and Norway, customs and national VAT will be charged directly by the local tax authorities. They must be paid separately by the customer. If you have any further questions about these additional fees, please contact your local tax office.
  9. How can I pay for an order placed?
    We offer several payment methods:
    • DIRECT TRANSFER TO THE ACCOUNT CONNECTION:
    • THROUGH "TRANSFER 24"
    • BY "PAYPAL"
    • BY CHOOSING A PURCHASE IN INSTALLMENTS
    Our online payment system allows you to pay by bank transfer or by credit card. We guarantee transaction security and data confidentiality.
  10. Can I order a product in different color, finish options, etc.?
    YES. With products in different finishing variants, it is possible to choose the preferred finish, color, etc.
  11. Is it possible to obtain discounts?
    In order to take advantage of an additional discount, please contact us at the email address: Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser. or contact us by phone: phone number: +48 534 761 738
  12. Are the products purchased in SPLOT covered by the warranty?
    YES. All products sold are covered by a two-year warranty for the first owner of the purchased goods.
  13. Can I make a complaint about a product that has already been received?
    YES. Please fill in the complaint form legibly and send it together with a copy of the proof of purchase to the e-mail address: Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser. or by post to the following address: SPLOT ul. Hoża 70/24 00-682 Warsaw or contact us by phone: phone number: +48 534 761 738

We enjoy your shopping

The SPLOT team