Shipping & returns
Transport cost is calculated individually. For our friends in Switzerland and Norway customs fees and national VAT will be charged directly by the local tax authorities and need to be paid separately by the customer. Should you have further questions regarding these additional charges please contact your local tax office.
Please note that if you placed an order for products with different dispatch times the full order will be on hold until your entire order is available to be dispatched.
Standard Delivery Services
Small Parcels and Normal Parcels
SPLOT most commonly uses curbside forwarders. This service includes standard curbside delivery. Curbside delivery means that the courier will deliver your item(s) to the curb of your specified delivery address. This service does not include inside delivery, item assembly or removal of pallets and packaging.
Cancellation & Order Edits
Our products are made to orderd therefore there is no possibility to return it.
Incorect or damaged orders
If you believe there is an issue with your SPLOT product or if something is missing from your order, we are here to help you resolve the situation as quickly as possible!
Please start by filing a claim here and submit the following info:
- Order number
- Photos of the damaged item, exterior packaging and shipping label
Please hold on to all packaging and product(s) while we review your claim.
Make sure to check all packages carefully at delivery! Report any visible damages directly to the carrier before signing for the delivery. Make sure it is noted on the delivery receipt and signed by the carrier. Take pictures of visible damages to document potential issues.
Please note: Delivered goods need to be checked for potential delivery damages within 14 days of delivery. This also includes deliveries for projects with installation date further away. Make sure to report any potential claims within this 14-day timeframe. We reserve the right to deny claims submitted beyond this limit (this does not apply to warranty claims).
Lost & Stolen Packages
Note: we do not take responsibility for lost/missing packages that show successful delivery to the order address.